Frequently Asked Questions

General Queries

How do I buy products at Sapsa Bedding?
How can I contact Sapsa Bedding?
How do I unsubscribe from the mailing list?

Registration And Account

Is guest checkout available on Sapsa Bedding?
How do I register? Can you discuss the benefits of registration?
Does my registration expire?
What if I forget my password?
Can I edit my personal account information and address book?


How can I make a payment?
What should I do if I receive a Transaction Failure message but the money gets deducted from my account?

Shipping & Delivery

Where do we deliver our products?
What if I’m not at home when my order gets delivered?
I placed my order today. When will I receive the shipment?
Does Sapsa Bedding have any shipping charges?
Does the ordered product’s price include the shipping cost?
Where does the discount on my order reflect?
What should I do when my order arrives damaged?
When will I receive my order if I make a purchase for both a mattress and a bed?
Do you deliver to multiple addresses?
Can I change my delivery address?
What arrangements do I need to make at home during the time of delivery?
Can I schedule my delivery?
Do you deliver outside UAE?
Do I need to present any documents when my order arrives?


What happens if a product I want to buy goes out of stock?
Can I cancel my order?
Can I change the shipping address of the order?
What is the process of cancelling an order?
How do I get a refund if you cancel the order?


What are your Return/Refund and replacement policies?

Non-refundable/Exchangeable Items

Refunds or exchanges will not be accepted for the following items: 
Can I walk into your store and return my product?  
Can I return or exchange a product by courier?  
Can I book a return online? What is the process?  
Can I return a product after I have discarded the packaging?  
Can I return part of a promotional purchase in case I received the discount on the total cost of the purchase? If yes, how do I get the refund?  

Other Information

Do offers and promotions appear on Sapsa Bedding?  
Do the prices online vary from the prices in-store?