At Sapsa Bedding, we are dedicated to ensuring the quality and durability of our products. To provide you with peace of mind and confidence in your purchase, we offer the following warranty policy:

Mattress Warranty

This warranty covers manufacturing defects in materials and workmanship to the mattress core or structural components, including coils, springs, or foam layers. The warranty period extends for 10 years from the date of purchase, except for Nasco mattresses, which are covered for 5 years, and Notus mattresses, which are covered for 3 years.

Recliner Warranty

This warranty covers manufacturing defects in materials and workmanship as follows:

• Parts and reclining mechanism: 3 years
• Fabric, padding, and cushioning (loose seats and back side rest): 1 year
• Electrical components (powered recliner, power supply, function buttons, motors, etc.): 3 years

Adjustable Bed Warranty

This warranty covers manufacturing defects in the materials and workmanship of all electrical and mechanical parts of the base, as well as the structural parts including the frame and legs.

• Electrical Warranty: 2 years
• Structural warranty: 10 years

1. What is not covered?

The following are not covered under this warranty:

• Damage resulting from misuse, mistreatment, abuse, negligence, or normal wear and tear.
• Damage caused by burns, cuts, tears, stains, spills, odors, or soiling from improper cleaning, maintenance, and unhygienic usage.
• Damages caused by accidents, natural disasters, unauthorized repairs, or improper modifications by a third party.
• Damage resulting from exposure to extreme temperatures, moisture, or sunlight.
• Incorrect storage, assembly, installation.
• Comfort preferences, such as firmness or softness.
• The warranty does not cover handles, which should only be used for mattress alignment, not for flipping or lifting.
• Damages caused by pets, such as scratches or chewing.
• The fabric and cover of the mattress are not covered against manufacturing defects, such as unraveling seams, sagging, bunching, flattening, pilling, fading, or stretching/shrinking. These issues are considered normal wear and tear and are attributed to the natural elasticity of the fabric and the weight of the user. Therefore, they are not covered under this warranty.
• Damage due to improper foundation, incorrect slats/support, or misalignments, including an unsuitable bed frame. The mattress must be used with a suitable base that provides adequate support. For example, every slatted bed frame should have a slat width of 10cm and a gap no more than 7.5cm. A queen size bed or larger should have a center support rail to ensure proper weight distribution and prevent sagging or damage to the mattress. Damage resulting from the use of an inadequate or improperly assembled bed frame is not covered under this warranty.
• The upholstery is designed to provide cushioning and body comfort. Over time, as the upholstery settles, the mattress may develop body impressions. These impressions, typically less than 3cm in depth compared to the original mattress height or layer, are normal and indicate that the comfort layers are conforming to your body, as intended. Therefore, such impressions should not be considered a structural defect or sagging and are not covered under this warranty.
• Products used as floor samples, display models, or for commercial purposes, as well as those purchased on an As-Is basis (purchase of display products from shop floor) or during clearance sales.
• If the product has been physically modified or altered in any way from its original state.
• Failure to comply with manual instructions or not rotating the mattress as instructed by the manufacturer.
• On usage, the mattress panel may tend to become loose. This is not considered a manufacturing defect.

2. Exclusion

• The smell arising from your new mattress or pillow upon unboxing is normal and will fade away naturally after allowing it to breathe in a well-ventilated room.
• A brand-new mattress may feel firmer initially due to new foam layers, but it will relax and mold into a sleeping form within approximately 45 days.
• Please do not attempt to bend or re-roll your mattress, as it may damage the product.
• We recommend using a breathable mattress protector to maintain your mattress, and it should not be used without bed linen.
• Under no circumstances shall Sapsa Bedding be liable for any incidental, consequential, or indirect damages arising from the use of the mattress, including but not limited to loss of use, loss of profits, or inconvenience.
• If your product is not covered by our warranty, we may be able to offer repair services (if applicable). Please note that a service charge of 500 AED will apply for repairs within the UAE (excluding the western region). Any additional charges for materials will be included separately on your invoice. Repair options may vary depending on the specific product and its condition.

Mattress Comfort Trial

We offer a 14-night comfort trial period after delivery. If you're not fully satisfied with your mattress, you can exchange it for another model.

• 14 night trial
• No stain, damage, or tears on the mattress
• Exchange only valid on first ordered mattress
• One trial per customer
• No refund

Please note that we can only proceed with an exchange or store credit. Refunds are not available.

Exchange Policy

We offer exchange for any product within 14 days from date of purchase for any reason if the following conditions are met:

• Unopened and Unused: The item must be in its original packaging and unused condition.
• Damaged on Arrival: If the item is damaged upon delivery, please contact us immediately.
• Incorrect Item Received: If you received an incorrect item, we apologize for the mistake! Please contact us to arrange the exchange.

Credit note / Store credit with 6-month validity will be provided for the full amount, minus shipping fee if items are delivered.

Exchanges are not accepted for the following:

• Items purchased on clearance sale, AS IS, or Best Price.
• Due to hygiene concerns, we cannot accept returns on items like duvets, bed sheets, pillows, cushions, comforters, bath/sanitary items, towels, quilts, and rugs.
• Customized orders or accessories that have been unsealed or removed from their original packaging, and products damaged due to customer negligence.
• Reasons such as comfortability, dissatisfaction, feel or performance, height & mattress specification.
• Items that have been used, altered, assembled, or installed.

Customized Bed Policy

• Customized orders are based solely on the structural dimensions and design details provided by the customer. However, these customized orders will incorporate standard Sapsa Bedding bed parts, and the final product may differ slightly from the exact images or details shared.
• Alterations, restructuring, or reupholstery will only be considered for defects or accidental damage that compromise the product's functionality. These changes will not be grounds for refunds or exchanges.
• Sapsa Bedding cannot accommodate alterations to model specifications or structural dimensions unless they are deemed necessary by our experts.

3. Claim Process

• To initiate a warranty claim, please contact our customer service team @ 80072772 or care@sapsabedding.ae within the warranty period.
• Provide proof of purchase, details of the issue, and relevant photographs to support your claim.
• Our team will assess the claim and schedule an in-house visit if required and guide you through the next steps, which may include repair, replacement, or refund. We might choose to instruct an independent third-party specialist to carry out an in-house inspection.
• If a defect covered by this warranty is found, Sapsa Bedding will, at its discretion, repair or replace the product or components thereof. If the exact model or identical part and material is no longer available, we reserve the right to substitute to a similar specification and quality.

4. Disclaimer | Applicable to All Products with Warranty

• This warranty is non-transferable and applies only to the original purchaser.
• Sapsa Bedding reserves the right to interpret and enforce this warranty policy at its discretion.
• This warranty is applicable only for residential use within the UAE and does not cover rented, commercial, or other non-residential uses.
• In the event of a warranty claim, this warranty remains in effect for the remainder of the original warranty period, but it will not be extended due to repair or replacement.
• Safety instructions are applied on the recliner mechanism for the user's safety. Sapsa Bedding is not liable for any accidents that may occur.
• It is a condition of this warranty that all tags and labels remain legible and intact on the product and the mattress is free of stains.
• Following a claim under this warranty, the original warranty period will continue to apply to the balance of the original warranty period but will not be extended as a result of repair or replacement.