Sapsa Bedding Warranty

Here is a quick guideline into the Sapsa Bedding warranty policy for the products that we offer coverage. Please note that we do not offer warranty for the following categories:

  • Beds.
  • Bedside tables
  • Pillows
  • Mattress protectors

Exceptions include the items are delivered dirty, broken, damaged or mishandled while under our possession.

 

Disclaimer | Applicable to All Products with Warranty

  • During the warranty period, this warranty cannot be transferred to anyone if you decide to sell the item.
  • This warranty only applies when the products are purchased and used in the UAE.
  • In the event of a warranty claim, this warranty remains in effect for the remainder of the original warranty period, but it will not be extended due to repair or replacement.
  • Despite the effort taken by the team to provide accurate product descriptions such as size (+,-), weight, colour and design, the attributes may differ from what is mentioned on our website or based on international standards.
  • In the event that the product is altered or repaired by someone other than our authorised specialists, the warranty will be void.
  • This warranty does not affect your consumer rights.

 

Mattress Warranty

Warranty Information How to Claim Your Warranty
10 years for all mattresses, except for Nasco is for 5 years and Notus is for 3 years We will instruct our team of specialists to carry out an in-home assessment of the products that have a warranty which will help us in evaluating the issue. The final repair or replacement decision will be determined at the discretion of management.

 

Restrictions 

Sapsa Bedding warranty is not applicable to everyday wear & tear or under any of the following circumstances.

  • If the bedding is found to be unsanitary.
  • If a product issue is caused by external issues and not due to a defect in material or workmanship.
  • If the mattress is placed without a centre support rail or bed base, Sapsa Bedding is not responsible for the damage caused to the mattress. Our warranty is not applicable to this situation.
  • If there is any damage to the outer fabric of the cover, including wear and tear.
  • If the items are soiled or unhygienic.
  • Reasons such as comfortability, dissatisfaction, feel or performance are not considered defects and are not covered by the warranty.
  • Mattress handles are not covered under this warranty. They are only to be used to position the mattress and not to flip or lift it.
  • Your mattress may be delivered flat or rolled. Special equipment is used to roll a mattress. Do not attempt to bend or reroll the mattress by yourself.
  • Please do not attempt to modify, alter or adapt your mattress as this will invalidate the warranty.
  • When buying a mattress, ensure that it matches your bed base. Misalignment can cause potential damage to the product which will not be covered under our warranty.

 

Disclaimer

  • The sagging and bunching of the top panel fabric are normal because of its elasticity, which extends through the foam due to user weight. In this situation, this is not a manufacturing defect. The foam and fabric will come back to the original shape over time once the mattress is not in use.
  • The mattress upholstery is intended to provide cushioning and comfort. Mattresses may show body impressions when upholstery settles, which is not a structural defect. It will not be covered under warranty due to this reason.
  • On usage, the mattress panel may tend to become loose, which is not a manufacturing defect.

 

Recliner Warranty

Warranty Information How to Claim Your Warranty
1-Year Warranty - The warranty terms and conditions may vary depending on each situation. We will instruct our team of specialists to carry out an in-home assessment of the products that have a warranty which will help us in evaluating the issue. The final repair or replacement decision will be determined at the discretion of management.
A full or partial refund will be issued as credits to your E-wallet account if our team is unable to resolve the problem or if the product confirms to be not suitable for use (within the warranty period). The final decision will be determined at the discretion of management.

 

Adjustable Beds Warranty

Warranty Information How to Claim Your Warranty
Electrical Warranty - 2 years
Structural Warranty - 10 years
The warranty begins on the date of purchase for new units and the date of manufacture for units that have been used on the floor or as display models.
We will instruct our team of specialists to carry out an in-home assessment of the products that have a warranty which will help us in evaluating the issue. The final repair or replacement decision will be determined at the discretion of management.

 

Electrical Warranty - 2 years

Your base has a 2-year warranty against manufacturing defects on all electrical and mechanical parts of the base. Upon confirmation of a manufacturing defect by our team, the defective part/product will be repaired or replaced (subject to management approval) within a reasonable time.

 

Structural Warranty - 2 years

Your base has a 10-year warranty against manufacturing defects on all structural parts of the base. Structural parts include the frame and legs. Upon confirmation of a manufacturing defect by our team, the defective part/product will be repaired or replaced (subject to management approval) within a reasonable time.

 

Note

  • All tags and labels must remain legible and intact on the product.
  • If the identical part, model or material is not available at the time of repair or replacement, we reserve the right to substitute with a similar product.

 

Restrictions

  • Any mattress you purchase from Sapsa Bedding for this adjustable bed will have its own warranty policy and will not be covered under the adjustable bed warranty policy.
  • The warranty only applies to manufacturing defects. The following examples are not manufacturing defects and will not be covered under this policy.
  •   Failure of components if the bed is subjected to a load greater than set out in the user manual
  •   Other failures related to use in accordance with the user manual
  •   Normal wear and tear
  •   Fault or damage caused by careless or wilful acts, misuse or neglect, accidents or issues caused during storage or transportation
  •   Minor manufacturing anomalies that do not affect the visual aesthetics or performance of the product
  •   Personal choice including comfort, size, height, and sizing of bedding.
  •   Installation and operational issues including arising from lack of availability of or connection to a suitable power source.

 

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